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Dr. Mark Carroll

Mark Carroll, MD, is the chief medical officer for the Medicaid and dual Medicaid-Medicare health plans at Blue Cross Blue Shield of Arizona. He received his AB degree in history from Dartmouth College and his MD degree from Dartmouth Medical School. Mark completed a surgical internship at the Presbyterian-University of Pennsylvania Medical Center, a pediatric internship and residency at the Children’s Hospital of Philadelphia, and a post-doctoral fellowship in health services research in the Robert Wood Johnson Clinical Scholars Program at Stanford University. Over the past three decades, he has held numerous leadership roles in the health system, public health, philanthropic, payer, private practice, and health plan organizations, with extensive collaborative experience at the local, state, and national levels. Mark is dedicated to optimizing health outcomes for diverse populations through interdisciplinary partnerships and equitable access to evidence-based care and innovation. He enjoys hiking, writing, and continuous learning.

Session: The Arizona Wellbeing Collaborative for Health Professionals: Building a Framework for Sustainable Improvement

Thursday, Oct. 20 │ 1:15 p.m. breakout session: Healthcare Workforce

Co presenting with Dr. Jasleen Chhatwal, MBBS, MD, FAPA

In response to pressing challenges highlighted by the SARS-CoV-2 pandemic, a diverse group of stakeholders is collaborating to advance sustainable system improvements in support of the Arizona health workforce. Representatives from health systems, professional associations, public health entities, academic and educational institutions have come together seeking to identify, evaluate, and share best practices for health professional wellbeing, promoting timely advocacy and action for equitable pandemic recovery. This presentation will overview the purpose and recent history of the emerging Arizona Wellbeing Collaborative for Health Professionals. We will highlight features of a strategic framework for improving the well-being of our workforce developed through a series of interdisciplinary design sessions. With expanding engagement from organizations across the state, collaborative interventions aim to sustainably increase workforce retention and decrease burnout, while improving practice efficiency, peer support, and professional fulfillment.